ATIP Policies

Minimums / Consecutive Increments

For apparel the minimum order is determined by the type and style of product you select. You may reorder shirts and other items and not pay an additional set-up (provided that your artwork is current).

Production Time

Normal production time for all stock apparel and headwear items is 10 - 15 working days after art has been approved. Normal production time for ad specialty items varies by product and is generally three to five weeks from receipt of approved artwork.

Rush Service

Rush service is available on many items. Contact your ATIP account representative for details.

Overruns / Underruns

We strive to ship the exact quantity ordered for every product. Due to occasional variations in the identification process, an overrun or underrun of an order quantity may be experienced. When ordering, please specify if an exact quantity must be shipped. Otherwise, we reserve the right to ship and invoice up to plus/minus five percent of the original order quantity. For apparel items sourced from others, we will use and advise you of the supplier's standards. Ad specialty products manufacturers reserve the right to ship plus/minus 5 percent of the original order quantity.

Merchandise Return Policy

With prior authorization by the ATIP Corporation, returns due to material or manufacturing defect will be accepted and freight will be prepaid. Please contact your ATIP account representative within 30 days for details and instructions. We will issue a returned goods authorization number. We regret we cannot accept returns sent C.O.D. Defects discovered after a customer has had a third party apply additional decoration will not be accepted by ATIP.

Conditions of Sale / Order Cancellation

All orders are subject to acceptance. Orders may not be cancelled once production has begun. Orders cancelled before actual production has begun require written notice. Orders that can be cancelled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancellation notification.

Claims

All claims for shortages, loss or nondelivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the carrier upon receipt. Save all shipping cartons for their inspection. Claims for defects in materials or manufacturing must be made to ATIP within 30 days of invoice date.

Terms

Company purchase order and approved credit required for open account terms. Freight will be prepaid and added to the invoice unless otherwise specified in advance. Sorry, no C.O.D. orders accepted unless prior arrangements have been made. A late payment service charge of 1.5% per month (18% per annum) assessable on past due invoices or part thereof not paid 30 days beyond their due date. An insurance charge of $.75 per parcel valued over $100 may be added to actual shipping costs. Visa, MasterCard, Discover, American Express, and Diners Club credit cards and related company procurement cards welcome. Rates are subject to change without notice.